FAQ’s

1. How is the delivery charge calculated ?
Our delivery is calculated on how many items you have on your order. If you have 1 item then the delivery is £5.99 otherwise the delivery cost is £8.99

2. Can I cancel / amend an existing order ?
If you wish to Cancel your order, you can cancel your order upto 7 days from time of purchase, you will be required to contact us as soon as possible and notify us that you wish to cancel your order, if goods have already been despatched, you will be required to send the goods back to us at your cost a refund will be made to you within 30 days, less any delivery costs incurred to us. ( please check terms & conditions of sale )

3. Are there any other charges ? – i.e. Credit Card Charges etc.
NO. There are no extra charges for using Credit or Debit cards. The only extra will be the delivery charge, this will be calculated when you have completed your purchase. We currently accept VISA, MASTERCARD, SWITCH, SOLO, VISA ELECTRON, VISA DEBIT cards

4. How long does it take for my order to be delivered ?
All our rings are made to order and therefore have a 2 to 3 weeks delivery period.

5. Can we deliver to outside of the UK Mainland ?
At present we only deliver to locations based in the United Kingdom Mainland

6. How do I return a product?
All Returns must have an issued RMA number, accompanied by Returns RMA form (with all requested information clearly visible). Warranty on all items are RTB (Return to base), item/s must be returned at your cost unless sent to you in error (this is nonrefundable). All consumable items are not exchangeable or refundable unless found to be faulty. All items suspected to be damaged or faulty must be returned and tested, if no fault can be found or suspected fault replicated, then the item/s will be returned to you at your own cost ( a handling charge of �25.00 may be incurred for testing items found with no faults) or a refund for the item will be issued and the item restocked (Please note a 15% handling fee will be applied). We will only send replacement goods upon receipt of returned items.

To return any goods to us, please contact us using the contact form and a representative of the company will get in touch.. Please ensure that you clearly label all goods for return with your Name, RMA number and Order number.

We advise you to print and keep safe a copy of the terms & conditions Please send goods back to us using recorded delivery with insurance, we can not be held responsible for goods damaged in transit whilst returning to us.

7. Problems with delivery ?
Always check your delivery for damage before accepting delivery, if you suspect the package to be damaged then please refuse the delivery and contact us right away. In the event of your package not arriving to you once it has been dispatched, please contact us via e-mail / phone and we will endevour to rectify the problem.